Frequently Asked Questions:

Where can you buy a Bicycle kit from?

Answer: Any Giant Bicycle dealer in Australia. Use Giant's online dealer locator to find the closest store to you: http://www.jetblackproducts.com/DEALERS/?IntCatId=10

Question: How much does a Bicycle kit cost?
Answer: RRP $27.50 inc GST & registration of 1 bicycle on the Bicycle DNA register.

Note: There are hundreds microdots in each Bicycle kit to mark one bike only!

Question: How do I register additional bicycles?
Answer: Simply buy additional Bicycle kits

Question: How do I report my bicycle stolen?
Answer: First call your local police and report the theft. Make sure they record in the report that the bicycle has and note the DNA code which is registered on the www.datadotDNA.com  register. Ask the police for an event/crime number. Then call 1300 300 829 to have your registered bicycle listed as stolen on the BicycleDNA register. Note: Without a Police event/crime report number the register can not be updated.

Question: What insurance benefits are there?
Answer: Cyclecover Insurance offers to halve the theft excess on bicycles that are registered on the register & have applied. For more information, please visit www.cyclecover.com.au.

Question: What if I sell my registered bicycle or If I purchase a second hand bicycle already protected by ?
Answer: The registration is not transferable. We recommend you apply your own to the bicycle and register it with your own details. If you do not already have your own , purchase a bicycle kit from your local specialist Bicycle Dealer.